Shipping Policy

Welcome to Manifest. We strive to provide you with a seamless shopping experience. This Shipping Policy outlines the terms and conditions governing the delivery of products ordered from our store.

1. Order Processing

1.1. Orders are recorded upon placement and are typically processed within 24-48 hours.

1.2. During holidays or peak seasons, there can be significant delays or issues with your order which will be promptly communicated.

2. Express Shipping

2.1. Express Shipping prioritizes your order, placing it at the front of our processing queue.

2.2. Note: While Express Shipping expedites dispatch, delivery times may still be affected by courier performance and regional logistics.

2.3. Express Shipping does not alter the estimated delivery times once the order has been dispatched.

3. Shipment Tracking

3.1. Once your order has been shipped, a tracking number will be provided via email or any other specified communication method.

3.2. Use this tracking number to monitor your shipment on our website.

4. Order Tracking and Support

4.1. For questions or assistance regarding your order, shipment, or tracking, contact our customer support team at info.manifestoutlet@gmail.com 

4.2. Please provide your order number or relevant details to assist us in helping you efficiently.

5. Order Cancellation or Modification

5.1. You can cancel your order before it is shipped, to claim for a refund.

5.2. To request an order cancellation, contact us at info.manifestoutlet@gmail.com .

6. Return to Sender Policy

6.1. Our shipping partners will attempt delivery to the provided address. If delivery is unsuccessful, they may leave a notice to reschedule or pick up the package from a designated location.

6.2. If a package is returned to us due to incorrect or incomplete address details, we do not offer refunds or free replacements.

6.3. Ensure that the shipping address provided is accurate and accessible. Manifest is not liable for delays or issues arising from incorrect or incomplete addresses provided by the customer.

7. Order-Related Inquiries

7.1. Missing Items: If an item is missing from your order, please provide a picture of the packing slip. We will promptly address the issue and arrange for reshipment.

7.2. Incorrect Items Received: If you receive an incorrect item, send us photographic evidence. We will verify the issue and initiate the reshipment of the correct item.

7.3. Incorrect Model: If the incorrect model is received, provide a photo of the packing slip or the item. We will arrange for the correct item to be sent as soon as possible.

7.4. Item Not As Expected: We strive to deliver products as described. If an item matches the description but does not meet personal expectations, we are unable to offer refunds based on personal preference.

7.5. Damaged or Defective Items: If you encounter any damaged or defective items, please provide photographic proof. We will arrange a redelivery of replacement pieces at no additional cost.

7.6. Missing Pieces: If your set arrives with missing pieces, contact our customer service team immediately with your order number and images of the missing pieces. We will ship the missing pieces to you free of charge.

8. Contact Us

8.1. For any questions or further assistance, please reach out to our customer support at info.manifestoutlet@gmail.com . We're dedicated to addressing your concerns promptly.

Note: Manifest reserves the right to modify or update this Shipping Policy at any time without prior notice.